Latest News

Investment

We are now able to provide a more efficient service by responding and processing your communications quicker, via any electronic interface due to substantial investment in the latest information technology systems and hardware. Services Now available include data sharing and transferral between all contractors on a project, supply chain execution, production of A1 CAD layout drawings, information in PDF format and on CD Rom, and full e – procurement facilities.

Tesseract Service Management System

We have also just invested in the latest service management system for the Engineering Department. This system will result in better response times and will store more information about your equipment, allowing extensive reports to be produced for your retention. As engineers will be able to download their fault findings report whilst still on site, any parts required will be ordered quicker thus reducing your equipment downtime.



We can now also provide a speedier sourcing of spare parts service for our customers. By using a webcam through Skype to some of our manufacturers, we are able to visually identify spare parts rather than merely describing them. This reduces the likelihood of an incorrect part being ordered and so minimises the downtime of your equipment. We are currently working towards all our manufacturers utilising this technology for this purpose.

Another benefit of the system is that you can contact us for free over the internet, and as our system includes a webcam, video conferencing can take place. By using it in this capacity, we are actually able to fulfil more appointments with our client’s As our travelling time is dramatically reduced.

Plymouth County Council work

We have just been appointed by Plymouth County Council – Education Services to carry out all their repair and maintenance work; and have just been awarded the prestigious contract to supply and install equipment in their primary, secondary and special schools under the Government’s “Feed me better campaign”.